Industries
Social customer-care cockpit that labels each Twitter (X) turn with fine-grained dialogue acts in real time and predicts satisfaction,…
A social customer-care cockpit that labels each Twitter (X) turn with fine-grained dialogue acts in real time and predicts satisfaction, frustration, and resolution so brands coach agents and bots…
Forecasts segment-level sales response with semi-black-box logit curves and allocates marketing budget under cost, profit, or ROI…
Forecasts segment-level sales response with semi-black-box logit curves and allocates marketing budget under cost, profit, or ROI constraints at marketplace scale.
Aspect-based restaurant reputation platform that derives star ratings for ambiance, cost, food, hygiene, and service from review text and…
An aspect-based restaurant reputation platform that derives star ratings for ambiance, cost, food, hygiene, and service from review text and surfaces term clouds for operators and diners.
Sets session-specific prices for airline ancillaries (bags, seats, meals) by estimating purchase probability and maximising expected…
Sets session-specific prices for airline ancillaries (bags, seats, meals) by estimating purchase probability and maximising expected revenue under willingness-to-pay monotonicity.
Helps peer-to-peer marketplace hosts rewrite listing descriptions toward high-occupancy language while forcing host-chosen amenity…
Helps peer-to-peer marketplace hosts rewrite listing descriptions toward high-occupancy language while forcing host-chosen amenity keywords into the generated copy.
Telco CRM that scores every subscriber’s near-real-time network experience and triggers care or retention outreach before a care-center…
Telco CRM that scores every subscriber’s near-real-time network experience and triggers care or retention outreach before a care-center call — and before churn.
Retail recommendation OS that embeds products, shopping trips, and customers into three vector folds so merchandisers can serve…
A retail recommendation OS that embeds products, shopping trips, and customers into three vector folds so merchandisers can serve substitutes, basket completion, and profile-targeted offers from the…
Cost-per-action advertising exchange that settles media spend only against mutually verified conversions, so performance advertisers stop…
A cost-per-action advertising exchange that settles media spend only against mutually verified conversions, so performance advertisers stop paying for bot traffic and publishers stop being shaved on…
Bot-enabled source-to-pay operating system that automates transactional and operational buying end-to-end while routing strategic…
A bot-enabled source-to-pay operating system that automates transactional and operational buying end-to-end while routing strategic category, supplier management, and innovation work to…
Real-time boarding analytics that counts people entering and exiting vehicles from overhead depth video in cluttered doors, so transit…
Real-time boarding analytics that counts people entering and exiting vehicles from overhead depth video in cluttered doors, so transit marketers and ops schedule service — and retail media — against…
Shoppable-video engine that exact-matches clothing trajectories across video frames to the identical SKUs in online catalogs, turning…
A shoppable-video engine that exact-matches clothing trajectories across video frames to the identical SKUs in online catalogs, turning drama and livestream watch time into product discovery without…
Intelligent content marketing OS that runs adaptive scenarios, social evaluation, self-learning content variants, user tracers, and…
An intelligent content marketing OS that runs adaptive scenarios, social evaluation, self-learning content variants, user tracers, and strategy-path selection—with marketer approval gates on every…
Allocates marketing campaigns with contextual bandits that optimise incremental (causal) lift — targeting persuadable customers instead of…
Allocates marketing campaigns with contextual bandits that optimise incremental (causal) lift — targeting persuadable customers instead of those who would convert anyway.
Telco growth planner that scores geo-demographic segments by the collective radio footprint they produce, then ranks acquisition campaigns…
A telco growth planner that scores geo-demographic segments by the collective radio footprint they produce, then ranks acquisition campaigns for even infrastructure load instead of raw subscriber…
Brand experience portfolio that scores mid-market “hourglass” trap risk and reallocates spend and experience bets toward premium-purpose…
A brand experience portfolio that scores mid-market “hourglass” trap risk and reallocates spend and experience bets toward premium-purpose or platform-utility poles before commoditisation erodes the…
Classifies social customer-care utterances into fine-grained dialogue acts while correctly scoping negation cues so “not working” is never…
Classifies social customer-care utterances into fine-grained dialogue acts while correctly scoping negation cues so “not working” is never treated like “working.”
Agent-assist that suggests proactive investigative questions in live chat — with multi-turn dialogue memory and auto-filled placeholders —…
An agent-assist that suggests proactive investigative questions in live chat — with multi-turn dialogue memory and auto-filled placeholders — while the human agent always clicks to send.
Plan-marketing engine that recovers each subscriber’s dynamic consumption utility via tractable Inverse Reinforcement Learning, then…
A plan-marketing engine that recovers each subscriber’s dynamic consumption utility via tractable Inverse Reinforcement Learning, then counterfactually prices quotas and overage so offers match true…
Runs incentive-compatible auctions that pay intermediaries to share a seller’s offer into private customer graphs while covering path…
Runs incentive-compatible auctions that pay intermediaries to share a seller’s offer into private customer graphs while covering path costs and clearing above Vickrey revenue.
Generates and ranks brand customer-support replies by stacking retrieval with neural seq2seq, evaluated on semantic similarity — not just…
Generates and ranks brand customer-support replies by stacking retrieval with neural seq2seq, evaluated on semantic similarity — not just BLEU — for public social care channels.
Client-in-residence service design OS that runs D3 maturity (Culture, Thinking, Doing) and an accelerator funnel from Inputs through…
A client-in-residence service design OS that runs D3 maturity (Culture, Thinking, Doing) and an accelerator funnel from Inputs through Growth so market-relevant offers leave the Digital Hub with…
Support deflection system that fuses seller product-behavior signals with inquiry text to recommend the top-three help articles before a…
A support deflection system that fuses seller product-behavior signals with inquiry text to recommend the top-three help articles before a ticket enters the ops queue.
E-commerce NLU service that cascade-tags shopping utterances into segments, named entities, and fine-grained property slots so shopping…
An e-commerce NLU service that cascade-tags shopping utterances into segments, named entities, and fine-grained property slots so shopping assistants actually understand brand, color, and category —…
XR/experience portfolio planner that evaluates Imagination Economy bets for brands—scoring experience ROI against brick-and-mortar erosion…
An XR/experience portfolio planner that evaluates Imagination Economy bets for brands—scoring experience ROI against brick-and-mortar erosion while clearing IP and privacy gates before immersive…
Pre-publication verification gate for newsrooms and broadcasters that disposes of every claim in a story on four separately reported axes,…
A pre-publication verification gate for newsrooms and broadcasters that disposes of every claim in a story on four separately reported axes, records the editor who let it stand, and runs the…
Predicts last-mile pickup and delivery failure types and surfaces factor-based countermeasures so dispatchers and route optimizers cut…
Predicts last-mile pickup and delivery failure types and surfaces factor-based countermeasures so dispatchers and route optimizers cut costly failed stops.
Community-story operating system that turns host and guest experiences into rights-cleared brand content and campaigns, then feeds…
A community-story operating system that turns host and guest experiences into rights-cleared brand content and campaigns, then feeds campaign demand signals back into product so marketplace brands…
Brand experience governance for the tension era—scoring physical–digital experiences, disclosing algorithmic decisions, registering ethics…
Brand experience governance for the tension era—scoring physical–digital experiences, disclosing algorithmic decisions, registering ethics stances, and running trust design reviews before launch.
Automation portfolio control plane for content operations that scores every review queue, sets the confidence threshold at which a machine…
An automation portfolio control plane for content operations that scores every review queue, sets the confidence threshold at which a machine decision may stand without a human, and meters what each…
Marketer-controlled AI personalization cockpit that predicts programs for a segment of one, exposes decision traces, runs controlled…
A marketer-controlled AI personalization cockpit that predicts programs for a segment of one, exposes decision traces, runs controlled tests, and auto-optimizes omnichannel experiences—never…
Task-oriented dialogue product that trains end-to-end booking assistants from modest Wizard-of-Oz corpora, so marketers can launch…
A task-oriented dialogue product that trains end-to-end booking assistants from modest Wizard-of-Oz corpora, so marketers can launch domain-specific conversational commerce without hand-crafting…
Design-and-operate platform for context-aware Living Services that atomize across touchpoints, adapt under consent treaties, and keep…
A design-and-operate platform for context-aware Living Services that atomize across touchpoints, adapt under consent treaties, and keep human experts in the curation loop.